Discord ticket bot
Organized support on your server: a member clicks a button and the bot opens a private channel only for them and your team. Categories, support roles and transcripts are set up in the browser dashboard.
What the Tickets module can do
Panel with buttons
A message with buttons (or a reaction) in the channel you choose. You edit its text and embed in an editor with a preview.
Ticket categories
Separate buttons for e.g. help, player reports and partnerships. Each category can go to a different channel category and different roles.
Support roles
Only the author and the chosen roles can see a ticket. You can set a limit of open tickets per person and decide whether the author can add others.
Claiming tickets
A team member claims a ticket so it's clear who is handling it. Opens, claims and closes can go to your logs.
Transcripts
After closing, the bot saves the conversation, on Discord or as a web page, so your team can come back to the case.
Support ratings
After closing, the member can rate the support. In the statistics you see ratings and team activity.
How to set it up
- 1
Add AdviceBot to your server and sign in to the dashboard with Discord.
- 2
Pick your server and turn on the Tickets module.
- 3
Choose the panel channel, the support roles and add ticket categories with buttons.
- 4
Publish the panel with one click. From now on members open tickets on their own.
Key commands
/ticketticket management commands (adding people, closing and more)
Frequently asked questions
Is the ticket bot free?
Yes. The button panel, categories, support roles, transcripts and ratings all work on the free plan.
Who can see a ticket?
Only the person who opened it and the support roles chosen in the dashboard (globally or per category). The author can add others if you allow it.
How long are transcripts kept?
Transcripts are deleted automatically after 30 days. Details are in the privacy policy.
Can I have several kinds of tickets?
Yes. Each category has its own button, emoji, color, channel category and the roles that handle it.
Can I limit the number of tickets per person?
Yes. In the dashboard you set a limit of open tickets per person and roles that can't create tickets.
Add AdviceBot to your server
Tickets and dozens of other modules in one bot, with a dashboard in your browser. Free, with no server limit.